Plans, billing & credits
Subscriptions, purchases, refunds, referrals, and usage.
Plans, billing & credits articles
- How Kai subscriptions workYour subscription is tied to a billing provider and a Kai account. Signing into that Kai account makes eligible access available across supported products.
- How to manage or cancel a subscriptionManage or cancel the subscription with the provider that currently bills you. Removing an app does not stop billing.
- How to restore purchasesRestoring reconnects an existing App Store or Google Play purchase to your Kai account. It does not create a new purchase.
- Why a subscription is not appearingA subscription may be active with the store but connected to a different store account or Kai account.
- How annual billing and discounts workAnnual plans are charged for the stated billing period. Any discount applies according to the offer shown before purchase.
- How referrals and store credit workEligible referral rewards and store credits appear on the Kai account that earned or redeemed them and follow the terms shown with the offer.
- What happens to a subscription after account deletionAccount deletion and subscription cancellation are separate. A store subscription can continue billing after the Kai account is deleted.
- How refunds are handledRefund decisions are usually handled by the provider that processed the charge. Use the receipt to identify that provider.
- Why usage may differ from subscription statusAn active plan establishes access, while usage records what has already been consumed. They can update at different times.
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