Account Deletion
You can delete your Kai account and associated data from a supported Kai app or by contacting us. Your Kai account is shared across Kai products, so deleting it removes access to every Kai product that uses that account.
Delete your account in Kai
- Sign in to Kai.
- Open Settings or Account settings.
- Choose Delete Account.
- Review the warning and confirm deletion.
Kai immediately makes the account unavailable after confirmation, signs out current sessions, and starts permanent deletion work. A confirmed deletion cannot be cancelled. Deletion then proceeds across the products you used, including account content and health, fitness, AI, dating, and profile data. This cleanup takes time; confirmation does not instantly erase every copy. Limited retention for purposes such as legal compliance, payment records, security, and backups is explained in our Privacy Policy.
Shared messages and attachments may remain available to other conversation participants after your account attribution is removed. Their content may still identify you.
Deleting your Kai account does not delete your Apple, Google, or other connected service account, or copies of information that someone else has already saved or received. If you also want those copies deleted, use that provider's controls or contact the recipient. Your rights under applicable privacy law still apply.
Deactivate without deleting
You can instead choose Deactivate Account in Account settings. Deactivation makes the account unavailable immediately, signs out current Kai sessions, and preserves your content, settings, and relationships. To return, sign in with your provider and choose Reactivate account and continue. Devices signed out by deactivation stay signed out until you sign in again.
Deactivation and deletion are separate choices. Deactivation does not delete account data. Subscription billing is managed separately.
Request deletion from the web
If you cannot access the in-app control, email [email protected] from the address associated with your Kai account. Use the subject Account Deletion Request and identify the account you want deleted. We may ask you to verify control of the account before processing the request.
Cancel an external subscription separately
Deleting your Kai account does not automatically cancel a subscription billed by Apple, Google Play, or another external provider. Cancel through the provider that bills you before deleting your Kai account if you do not want the subscription to renew:
For a Stripe-billed subscription, use Kai's Manage Billing control before deletion or email [email protected] for help.
Cancellation normally stops the next renewal; access generally continues until the end of the paid period while your account remains active. Deleting the account removes that access. Refund eligibility is governed by the billing provider, applicable law, and our Terms of Service.
For purchases from creators, paid Groups, or other Business offerings, review the Business Terms and contact support about unresolved orders, refunds, or payouts before deleting your account. Deletion does not erase payment obligations or take away rights provided by law.
Questions
Email [email protected] if you have trouble deleting your account or managing a subscription.