Account Deletion
You can delete your Kai account and associated data from a supported Kai app or by contacting us. Your Kai account is shared across Kai products, so deleting it removes access to every Kai product that uses that account.
Delete your account in Kai
- Sign in to Kai.
- Open Settings or Manage Account.
- Choose Delete Account.
- Review the warning and confirm deletion.
Kai immediately blocks account access after confirmation, starts revoking sessions, and begins an asynchronous cleanup across our product systems. Account content and health, fitness, AI, and profile data are deleted or de-identified subject to the limited retention described in our Privacy Policy. This action cannot be undone.
Request deletion from the web
If you cannot access the in-app control, email [email protected] from the address associated with your Kai account. Use the subject Account Deletion Request and identify the account you want deleted. We may ask you to verify control of the account before processing the request.
Cancel an external subscription separately
Deleting your Kai account does not automatically cancel a subscription billed by Apple, Google Play, or another external provider. Cancel through the provider that bills you before deleting your Kai account if you do not want the subscription to renew:
For a Stripe-billed subscription, use Kai's Manage Billing control before deletion or email [email protected] for help.
Cancellation normally stops the next renewal; access generally continues until the end of the paid period. Refund eligibility is governed by the billing provider, applicable law, and our Terms of Service.
Questions
Email [email protected] if you have trouble deleting your account or managing a subscription.