Kai Help Center
How can we help?
Find clear answers across every Kai product, account, plan, and community.
Popular help
Fast answers to the questions people ask most often.
- Trouble signing inUse the same provider and provider account you originally used. A different provider may create or open a different Kai account.
- How to manage or cancel a subscriptionManage or cancel the subscription with the provider that currently bills you. Removing an app does not stop billing.
- How to restore purchasesRestoring reconnects an existing App Store or Google Play purchase to your Kai account. It does not create a new purchase.
- How usernames work and why one may be unavailableUsernames are unique across Kai Social. A name may be unavailable because another account uses it or because it is reserved.
- How to delete your Kai accountDeleting your Kai account is permanent and affects every Kai product. Cancel any store subscription separately before deletion.
- A run did not save or synchronizeDo not record the run again immediately. First check the device that recorded it, reconnect, and request one sync.
Browse by topic
Start with the part of Kai you are using or the kind of help you need.
Create an account, find your way around, and check device support.
3 articles
Sign-in, email, username, profile, deactivation, and deletion help.
5 articles
Subscriptions, purchases, refunds, referrals, and usage.
9 articles
Posts, follows, messages, media, and notifications.
7 articles
Channels, membership, moderation, voice, and video calls.
3 articles
Workouts, programs, activity history, and wearable data.
3 articles
Runs, routes, activity sync, location, and motion access.
3 articles
Meals, recipes, nutrition data, groceries, and logging.
3 articles
Cycle setup, forecasts, check-ins, and prediction context.
2 articles
Mobility, sleep, recovery programs, and audio.
3 articles
Trackers, reminders, reflections, and progress.
2 articles
Privacy controls, permissions, exports, and data requests.
2 articles
Urgent safety help, reporting, impersonation, and appeals.
4 articles
App updates, crashes, connectivity, and device permissions.
1 article
Need safety help?
If someone may be in immediate danger, contact local emergency services first. For an issue inside Kai, use the reporting and safety guides.
Open safety helpStill need help?
Contact a person at Kai Support. You do not need to work through a chatbot first.