Kai PaceKai Pace
A run did not save or synchronize
Do not record the run again immediately. First check the device that recorded it, reconnect, and request one sync.
If it still does not work
- Confirm the source device still shows the completed activity.
- Reconnect the phone and wearable to the internet.
- Open Pace and request a sync once.
- Keep the approximate start time and source device for support.
Still need help?
Contact a person at Kai Support. You do not need to work through a chatbot first.