Account & profile
Sign-in, email, username, profile, deactivation, and deletion help.
Account & profile articles
- Trouble signing inUse the same provider and provider account you originally used. A different provider may create or open a different Kai account.
- How to change your emailYour Kai contact email and your sign-in provider email may be different. Update each one in the place that owns it.
- How usernames work and why one may be unavailableUsernames are unique across Kai Social. A name may be unavailable because another account uses it or because it is reserved.
- How to deactivate your accountDeactivation temporarily makes your Kai account unavailable. It is different from permanently deleting the account.
- How to delete your Kai accountDeleting your Kai account is permanent and affects every Kai product. Cancel any store subscription separately before deletion.
Still need help?
Contact a person at Kai Support. You do not need to work through a chatbot first.