Plans, billing & creditsAll Kai apps
How to restore purchases
Restoring reconnects an existing App Store or Google Play purchase to your Kai account. It does not create a new purchase.
Steps
- Sign in to the Apple Account used for the purchase.
- Open Kai Settings and select Plans & usage.
- Select Restore purchases and keep Kai open until the check finishes.
If it still does not work
- Confirm the purchase appears in the correct store account's history.
- Confirm you are signed into the Kai account that should receive access.
Still need help?
Contact a person at Kai Support. You do not need to work through a chatbot first.