Plans, billing & creditsAll Kai apps
Why a subscription is not appearing
A subscription may be active with the store but connected to a different store account or Kai account.
Steps
- Check the billing provider's purchase history.
- Confirm the provider account used for that purchase.
- Sign in to the expected Kai account.
- Use Restore purchases from Plans & usage.
If it still does not work
- Do not buy the plan again until the original purchase has been checked.
Still need help?
Contact a person at Kai Support. You do not need to work through a chatbot first.