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  1. Help Center
  2. Plans, billing & credits
  3. Why usage may differ from subscription status
Plans, billing & creditsAll Kai apps

Why usage may differ from subscription status

An active plan establishes access, while usage records what has already been consumed. They can update at different times.

If it still does not work

  • Refresh Plans & usage after reconnecting to the internet.
  • Restore the purchase if plan access is missing.
  • Contact Kai Support if the plan and usage remain inconsistent.

Related help

  • How Kai subscriptions workYour subscription is tied to a billing provider and a Kai account. Signing into that Kai account makes eligible access available across supported products.
  • How to manage or cancel a subscriptionManage or cancel the subscription with the provider that currently bills you. Removing an app does not stop billing.
  • How to restore purchasesRestoring reconnects an existing App Store or Google Play purchase to your Kai account. It does not create a new purchase.
  • Why a subscription is not appearingA subscription may be active with the store but connected to a different store account or Kai account.
Still need help?
Contact a person at Kai Support. You do not need to work through a chatbot first.
Message Kai SupportRecover an account

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