Plans, billing & creditsAll Kai apps
How refunds are handled
Refund decisions are usually handled by the provider that processed the charge. Use the receipt to identify that provider.
Steps
- Find the receipt for the charge.
- Use the Apple, Google, or web billing support path named on the receipt.
- Include the charge date and amount, but never send a full payment-card number.
Still need help?
Contact a person at Kai Support. You do not need to work through a chatbot first.