Technical troubleshootingAll Kai apps
Technical troubleshooting for Kai apps
Start with the smallest safe checks: preserve unsaved work, verify the connection, update Kai, review permissions, then restart the affected screen.
Steps
- Preserve or copy any unsaved text and note the approximate time of the problem.
- Check the network and retry the failed action once.
- Update Kai and the device operating system.
- Review the permission required by the feature.
- Restart Kai and keep any visible support code if the problem continues.
What to know
- Do not repeatedly submit a purchase, post, or saved activity when its first result is uncertain.
Still need help?
Contact a person at Kai Support. You do not need to work through a chatbot first.